Facebook and FriendFeed: Boardwalk and Park Place

The news which broke yesterday about Facebook acquiring FriendFeed makes good business sense, but it won’t be the last big deal of its kind where two online properties merge.  And once those deals and mergers become more common, you can be sure that Washington, DC will start looking at social networks in a whole new way.

With rumblings already beginning that Google’s near-ubiquitous nature may create trust concerns among federal regulators,  Facebook is moving toward it’s own kind of ubiquity.  For example, FriendFeed used to be a central place to aggregate your social network activity; once the details of the merger are worked out, you’ll be doing that on Facebook.  Facebook won’t just be one place where you share your life online, it will have the ability to be the central hub.

And that seems to be the ultimate goal for Facebook – to be the internet extension of your life.  Just as you might walk out the front door to enter the real world (assuming you live outside of Washington, DC) Facebook would be the place where you start your activity on the web – whether connecting with friends, shopping, or catching up on the news.

If it sounds ambitious, think about Google’s current online dominance.  How many people do you know who have a Gmail account?  How many have Google as their home page, or check current events through Google News?  When you want to find out about someone’s background, how do you start?  By Googling them, of course.  Considering that, 10 years ago, no one knew anything about Google other than it was a 1 with 100 zeroes after it, that makes Facebook’s apparent ambitions pretty reasonable.

That is, until someone at the Securities and Exchange Commission who understands technology starts asking whether losing niche social networks/social media services (like FriendFeed) hurts consumers through a shrinking marketplace where the currency is personal data.  If the current administration isn’t thinking about this yet, it will almost definitely be on the radar screen of the next.  And then the online mergers and acquisitions may be come very big deals.

URL shortner gets tr.immed; GM goes online

There are a couple businesses in the news today which have an interesting connection: GM and tr.im.  One that is closing its doors because it couldn’t make money; one still exists even though it couldn’t make money but it making thoughtful use of its second chance.

Tr.im is a URL shortener.  If you’re a user of Twitter or any other microblogging service, this type of tool is important – when you communicate in 140 characters, shrinking the web addresses of articles and links is critical.  The problem for tr.im is that there are a few other services out there that are just about identical – bit.ly, ow.ly, is.gd, take your pick, and they all have two things in common: they pretty much do the same thing as every other service, and they don’t have any obvious monetization opportunities.  Tr.im has been on the outside looking in in terms of use and traffic, therefore the site is shutting down.

General/Government Motors was in a similar predicament – offering a product that others could produce cheaper and losing money – but one government bailout and structured bankruptcy later, and GM is announcing a new way to sell cars: eBay.  Prospective car buyers will be able to drive prices down – no pun intended – from “buy it now” prices by underbidding.

Sure, it sounds like GM got the idea from a Video Professor infomercial, but it’s a good shot in the dark to increase car sales and build a stronger business.  More important than another venue to sell cars, eBay gives GM a way to determine the worth of their cars to consumers – important data that can help set prices in the future.

Sunday Funnies: Don’t you forget about John Hughes

John Hughes passed away this week.  Most people remembered him for inventing the “teen comedy” genre with movies like Ferris Bueller’s Day Off and The Breakfast Club.  I’ll remember him for National Lampoon’s Vacation and Christmas Vacation and more most of late and equally great John Candy’s filmography.

Either way, the types of movies that John Hughes made were not Oscar grabs – they were usually lighthearted but with a sentimental, emotional side.  They were funny and accessible, and made for great entertainment not only for families, but for kids growing up as well.  In that way, Hughes’s films matched the 1980s perfectly because that was the peak of the video rental industry.  Even if you didn’t see the Breakfast Club or Planes Trains and Automobiles in the theater, it made for great home viewing with a bunch of friends over at someone’s house or as a family bonding event.

You might say that in the field of local home entertainment HE WAS A GOD!  But that line’s been written already – by Hughes himself:

No Twitter? OMG!

Everything is ok now, but the digital apocalypse was almost upon us yesterday, as both Twitter and Facebook went down (apparently due to an attack aimed at a Georgian political blogger by Russian hackers).  Somehow, humanity survived.

This was apparently big news, despite the fact that Twitter, GMail, and other groups have occasional service hiccups.  But some additional factors may have given this story more legs than usual.  First, with unemployment staying high, there were more people without day jobs affected deeply by a lack of an online life.  Second – and much more importantly – is that more and more journalists are using Twitter to follow politicians.  If something happens to a journalist, it’s much more likely to hit the news.

You can talk to your Congressman, but you have to register first

A scandal that hit Your Nation’s Capital over the past two weeks may impact how you talk to your elected officials – but you may not have heard about it.

In the wake of the White House and Democrat party accusations that large amounts of vocal opposition to their health care plans constitute “Astroturf” comes the revelation that a grassroots firm faked letters opposing cap and trade legislation.  K Street is a bit uneasy, to say the least.  Congressional hearings are forthcoming, and if some on Capitol Hill have their way, grassroots organizing will be classified as lobbying activity, with all the registration and disclosure requirements that come with it.  This is not only unnecessary, but also somewhat scary.

(True, I’m biased on this issue, since I earn my food money organizing grassroots campaigns for corporate clients.  But I like to think that makes me somewhat knowledgeable, too.)

I have organized and executed campaigns to drive constituent phone calls, constituent email messages, and constituent letters to decision makers on certain issues.  The key word, in all of this – and all legitimate grassroots campaigns – is “constituent.”  Without concerned, unpaid constituents, none of this works.

The sad thing about this scandal is that there are people out there who care about issues – especially cap and trade – and who are willing to write their elected officials.  It’s just a matter of doing the work to find and organize them.  That’s the work that hundreds of other firms do across the country: locate people who are interested in a cause, ask them to take some sort of action, and work with them to make it as easy as possible for them to do that.

If that sounds familiar, there’s a good reason: that’s because this is the recipe for any successful political campaign.  Whether you’re trying to elect a dog catcher or a president, you are recruiting voters and trying to present your candidate or cause in the most attractive and convincing light possible.

To start regulating that is to assume it is bad.  If you want to parrot the White House’s line that health care companies (whom they have been courting) are evil enemies of progress, isn’t it better that they are making their case to the public rather roaming about Capitol Hill to shake hands with power peddlers in smoke-filled rooms?

If grassroots organizing is considered lobbying, where will the line be drawn?  If you oppose cap and trade or screwing up health care, then tell all your friends they should do the same, do you have to register?  What if you blog about it?  What if you update your Facebook status with a call to action?

The company that sent fake letters clearly crossed the line.  For that, they are probably done in the business – no companies or trade associations in DC will likely hire them and risk being sullied by their tarnished reputation.  Most firms that recruit constituents to communicate with members of Congress understand that

Of course, the discussion over grassroots organizing has become less about finding out what constituents are thinking and more about a political talking point.  As the sides argue over whose grassroots are grassier, I just hope that an important conduit between government and the governed is not severed.

If I’d only known you could do this 8 years ago…

Trina Thompson is suing Monroe College in New York because her degree has not helped her find a job.  At first this sounds like a funny, silly story, but there’s a lot going on here.

Thompson’s complaints reek of self-delusion.  She calls out Monroe’s Office of Career Advancement, which gave her numerous job leads that didn’t pan out: “They favor more toward students that got a 4.0. They help them more out with the job placement,” says Thompson.  Right.  That’s why the graduates with 4.0 GPAs are getting more jobs than her and her respectable-but-not-perfect 2.7.

She goes on to say that other unemployed grads should take the same course of action: “It doesn’t make any sense: They went to school for four years, and then they come out working at McDonald’s and Payless. That’s not what they planned.”

If Thompson’s inability to understand her own predicament is heartbreaking – and it is – then the conditions which allow her current course of action are equally infuriating.  Thompson has not hired an attorney, and has filed a “poor person order” to be exempt from other fees associated with the lawsuit.  There’s no risk for her, but Monroe College has to spend valuable resources defending itself – resources that could make education better or cheaper for other students.  Not to mention that Thompson’s time might be better spent earning money at McDonald’s or Payless and looking for better employment than putting together a case which will likely (hopefully) be laughed out of court.   And the punchline is this: if you were hiring someone, and Googled their name, and you read that they were suing their college because they couldn’t find a job, would you hire them?  I wouldn’t.

Of course, maybe Thompson could solve that issue by suing the media.

Health care (Astro)Turf wars

Team Obama is not worried about the opposition to their health care overhaul plans.  Robert Gibbs called for Americans to look upon them with a “jaundiced eye” and called the efforts the most derogatory of inside-the-beltway epithets, “AstroTurf” – fake grass roots.  And it’s certainly not uncommon in DC.

But erstwhile Republican Senator Arlen Specter may be surprised by Gibbs’s characterization, as he ran headlong into this opposition…

As did Congressman Lloyd Dogget…

…And Congressman Russ Carnahan….

The Democrats’ answer to these protests are paid radio ads that will be airing in the districts of key Democrats whose support for the President’s health care goals may cost them votes in 2010.  You can listen in here.

So on one side we have upset people confronting their elected representatives.  On the other, we have radio ads produced by a national entity telling voters what’s good for them.  I’m sorry, which one was the fake grassroots?

Paul Krugman is a regular Alfred Einstein

If you are an avid watcher of the History Channel’s series The Universe (as I am), you may have seen the episode that discusses an interesting paradox: While Einstein’s theories pointed to an expanding universe, Einstein himself believed that the universe was in a “steady state” – that there was no Big Bang, and thus the universe had always been – and always would be – the same size.  Einstein refused to believe the facts which his own work put in front of his eyes.

I thought about that again this week when I read Paul Krugman’s opinion piece complaining about profitable Wall Street companies – not because they are profitable, but because their profits are drawn from what he calls socially destructive behaviors.  As an example, he points out that Goldman-Sachs engages in high-speed trading that uses technology available to large brokerage firms that small brokerage firms may not have access to.  Krugman likens it to insider trading because these firms take advantage of a faster flow of information and analysis of trends; it’s a risky move, he says, and it sucks money out of the economy that could go to more responsible players.

Risky behaviors lead to higher profits, but government backstops take away the risk without limiting the reward.  In another recent column, Krugman grouses about Wall Street profiting from bailouts – yet, in the same column, argues that banking rescues are necessary.  When children reach out to touch a hot stove, they get burned and are more cautious in the future; Krugman seems to be the type of parent who would keep a toddler out of the kitchen altogether but then wonder the child is so fearless and reckless around a neighbor’s range.

Krugman is obviously smart – they don’t publish “Winning a Nobel Prize for Dummies” – but he’s a smart columnist, not an economic policymaker.

(By the way, before you correct me on the title, go back and watch Kingpin again…)

Blogging about blogs: we’re through the looking glass, people

Wrap your head around this one: this blog post is about a blog post about blogs.  (It’s also about newspapers and journalism, though, so rest easy.)

Writing for one of my favorite blogs, Mashable, Stan Schroeder takes on the common theme among “real” journalists that blogs muddy the water of news reporting.  Schroeder correctly points out that old models of news reporting simply can’t assemble all the information out there:

I’ll tell you what’s also news. When someone notices that Digg’s algorithm has changed and that tiny blogs will have a harder time getting on the front page. When someone finds a vulnerability in the iPhone’s latest firmware. When someone digs through Google Trends data and finds that no one is searching for “sex” anymore (yeah, that’s likely to happen).

I’ll also tell you who writes about these things: blogs. This is why blogs are popular, not because they’re rehashing news from big media publications, writing their opinions without contributing with facts. They’re popular because somewhere there’s a guy who took great interest in figuring out which airplane seats are the best to be seated in and he started a blog writing about it, and you cannot find this information in any major newspaper.

This is astute analysis.  I would add that blogs allow news segmentation – in other words, you can get information in the hands of the people to whom it is most relevant much easier.

After a softball game a few weeks ago, I had a conversation with a pair of fellow UMass journalism alums about Politico, which had just recently become profitable.  The shortstop, who works for an education newspaper, made the comment that media outlets like his and Politico were the future of media.  “News should be organized around a topic, not a geographic region,” he wisely said.

I discussed that theme from a different angle last week when talking to a group at the Leadership Institute’s Public Relations School about writing press releases.   The old ways of doing PR have changed; press releases have to be blog friendly – which may include having supporting information, like pictures and video, more available.  From an organizational perspective, this is good for two reasons.  First, it means more avenues for getting news out there.  Second – and more importantly – it means your target audience is easier to reach than ever.

For instance, if I’m releasing a new social networking platform, I’ll attract more  attention – at least, more of the right attention – if it’s covered on a blog like Mashable than if it’s on the front page of the New York Times.  The developing media landscape helps channel the flow of information.

And if you still feel like you need “professional” journalism… well, watch The Today Show every morning for a week, and tell me if you’re still as confident in “professional news.”